Drafts or automatic replies: which to choose

In the last step of the AI agent setup, choose how replies are sent:

• Review before sending: click Draft with AI in a conversation. The AI writes a reply, then you edit it and decide when to send. A good way to start.
• Send automatically: the AI answers customers by itself, without waiting for you.
• Off: the agent keeps its settings but does nothing.

When automatic replies are sent

The AI only replies by itself when all of these are true:

• The conversation is open and not assigned to anyone.
• The AI isn't paused on that conversation.
• The channel still allows a reply. On WhatsApp, Instagram and Messenger, that means within 24 hours of the customer's last message.
• No automation has already answered that message.
• Your monthly AI allowance isn't used up. You'll get a notification before it runs out.