Help center
How can we help?
Short, clear guides to every part of BoostReplies. Search for an answer or pick a topic below.
Start here
Four steps from a new workspace to your first real conversation.
- 1
Connect a channel
Bring WhatsApp, Instagram, Messenger, Telegram or your website chat into one inbox.
- 2
Set up your AI agent
Tell it about your business and choose how it replies.
- 3
Send yourself a test
Write to your business like a customer would and watch the message arrive.
- 4
Invite your team
Share the work so nobody has to answer everything alone.
Browse by topic
Getting started
The basics, a quick test and the words we use.
Channels
Connect WhatsApp, Instagram, Messenger, Telegram and your website.
Inbox
Reply, organize and share conversations with your team.
AI agent
Teach the AI about your business and decide how much it does.
WhatsApp templates
Write to WhatsApp customers after the 24-hour window.
Automations
Answer comments and messages automatically.
Pipeline & contacts
Track deals, manage contacts and read your numbers.
Team & account
Invite people, choose roles and manage your account.
Common questions
Will the AI say something wrong to my customers?
Start with drafts: the AI writes a reply and you check it before it's sent. It bases its answers on the information you give it, you can tell it what to avoid, and it hands over to your team when it should.
Read the guideWhy can't I reply to a customer?
WhatsApp, Instagram and Messenger only let businesses reply freely for 24 hours after the customer's last message. On WhatsApp, you can still send an approved template.
Read the guideCan customers see my internal notes?
No. Notes are only visible to your team, and the AI agent doesn't read them either.
Read the guideDo I need to keep BoostReplies open?
No. Messages keep arriving, and automations, scheduled messages and automatic AI replies keep running when everyone is signed out. Your notifications are waiting when you come back.
Read the guideWhat happens to messages that arrive at night?
They wait in your inbox like any other message. If you want customers to get an answer straight away, turn on automatic AI replies or an instant reply automation.
Read the guideHow do we stop two people answering the same customer?
Assign the conversation to one person. Everyone can see who's handling it, and the AI steps back.
Read the guideCan I connect two WhatsApp numbers?
Each workspace connects one account per platform. For a second number, create another workspace, or disconnect the first number and connect the new one.
Read the guideHow do I change the language?
Click your initials in the top-right corner and choose Language. BoostReplies is available in English, Spanish, French, Dutch, German, Portuguese and Arabic.
Read the guideStill stuck?
Write to us and we'll get back to you by email.
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Other ways to reach us
Ready to answer every customer from one place?
Connect your channels, let the AI help with the questions you get every day, and keep track of every sale.