Follow up when a customer goes quiet

Let the AI check in once or twice when a customer stops replying.

Follow-ups work with automatic replies. After the AI answers, it can send up to two short check-ins if the customer doesn't write back.

Open AI Agent and go to Reply style.
Open Voice messages and follow-ups (optional) and switch on Follow up automatically.
Choose when each follow-up goes out, up to 23 hours after the customer's last message, and what it says. The AI can write it, or you can use your own words.
Save.

You can also send follow-ups on weekdays only and set quiet hours, so nobody gets a message in the middle of the night.

A follow-up is cancelled if the customer replies, a teammate takes over, or the 24-hour window closes first. It's never sent as a paid template.

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