Understand your analytics
What each number on the Analytics page means.
Sign in to open AnalyticsOpen Analytics and choose a period: the last 7, 30 or 90 days. Each number is compared with the period just before it.
- New conversations: how many customers started a conversation.
- Inbound messages: how many messages customers sent you.
- Median reply time: how long customers typically wait for a reply. Half of your replies are faster than this, half are slower.
- Active contacts: how many people wrote to you in the period.
Further down, you'll find messages per day, how many replies the AI helped with, the mood and topics of incoming messages, your busiest hours, and how the work is spread across your team.
Ready to answer every customer from one place?
Connect your channels, let the AI help with the questions you get every day, and keep track of every sale.