Notifications
What the bell tells you about, and who gets each alert.
The bell at the top of the page shows what needs you. The number on it counts the alerts you haven't read, plus one when people are waiting for your reply.
New messages don't each get a notification. One line at the top tells you who is waiting for your reply, like Noor, Sara and 12 others are waiting for your reply. It counts open conversations where the customer wrote last, assigned to you or to nobody, and it gets shorter as you answer. Click it to open the Waiting tab of the inbox. The bell only turns red for it when one of them sent something you haven't read yet. If a message needs no answer, like a thank you, click ✓ on its row in the Waiting tab to close the conversation. It comes back if the customer writes again.
You also get a notification when:
- a teammate assigns you a conversation.
- the AI hands a conversation to your team, runs into a problem, or is close to its monthly allowance.
- a snoozed conversation comes back.
- a channel needs reconnecting.
- a scheduled or bulk message has finished sending, or a scheduled template couldn't be sent.
- someone invites you to a workspace.
Alerts about a conversation go to the person it's assigned to, or to the whole team when nobody has it.
Click a notification to open what it's about. Click Mark all read to clear the count.
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