Assign a conversation to a teammate
Make one person responsible, so nobody answers the same customer twice.
Sign in to open your inbox- Open the conversation.
- Click Assign at the top and choose a teammate, or yourself.
The conversation now appears in that person's You tab, and they get a notification. When the customer writes, it counts in their bell, not their teammates'. Unassigned conversations count for the whole team.
To assign many conversations at once, click Select conversations in the inbox.
Ready to answer every customer from one place?
Connect your channels, let the AI help with the questions you get every day, and keep track of every sale.