A channel needs reconnecting

What “Action needed” means, and how to get messages flowing again.

Sometimes a platform stops BoostReplies from reading your messages. This can happen after you change your Facebook password, remove the app's access, or when Meta asks you to sign in again. The channel then shows Action needed or Error, and a warning appears on your Home page.

Until you reconnect, new messages from that channel don't reach your inbox and its automations don't run.

Reconnect

Go to Channels.
Click Reconnect on the channel's card.
Sign in again and allow the same permissions as before.

Your settings and past conversations stay as they were.

Disconnect a channel

Click Disconnect on the channel's card. New messages stop right away. Past conversations and contacts stay in your inbox, and you can connect the same account again later.

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