Reply to a customer
Write, attach files, record voice messages and use AI drafts, all from the reply box.
Sign in to open your inboxOpen a conversation in the Inbox, type your message in the box at the bottom and click Send.
More in the reply box
- Attach file: send a photo, video or document. One file per message.
- Record audio: record a voice message and listen to it before you send it.
- Add emoji: pick an emoji.
- Insert saved reply: add an answer you saved earlier. Save answers you send often
- Draft with AI: the AI writes a reply based on the conversation. Read it, change what you like, then send.
- More send options: the arrow next to Send. Use it to send the message later. Schedule a message
Translate a conversation
When a customer writes in another language, a bar under the conversation name offers Translate to English. Click it to read the whole chat in your language, including your AI agent's replies.
- Show original: under each translated message, to see what the customer wrote.
- Send in Spanish (or the customer's language): while the chat is translated, you write in your language and the customer gets the translation. Switch it off to send as written.
- Turn off: back to the original messages. Translate stays on for that chat until you turn it off.
If a message doesn't go through
A failed message shows Retry. The most common cause is the 24-hour limit on WhatsApp, Instagram and Messenger. Why you can't reply after 24 hours
Ready to answer every customer from one place?
Connect your channels, let the AI help with the questions you get every day, and keep track of every sale.