Keep your inbox under control

The tabs at the top of the inbox sort your conversations:

• All: every open conversation.
• Waiting: open conversations where the customer wrote last, assigned to you or to nobody. Whoever has waited longest is at the top. Click ✓ on a row to close a conversation that needs no answer.
• Unread: conversations with messages nobody has read yet.
• You: conversations assigned to you.
• Favourites: conversations you've starred.
• Snoozed: conversations you've put aside for later.
• Closed: conversations you've finished.

Snooze a conversation

Snoozing hides a conversation until you're ready for it. Open the conversation, use the status menu at the top and choose Snooze. Pick a time, such as Tomorrow, 9am, or Until they reply. It comes back by itself at that time, or sooner if the customer writes.

Close a conversation

When you're done, close the conversation from the same menu. It moves to Closed. If the customer writes again, it reopens automatically, so nothing gets lost.

Act on many conversations at once

Click Select conversations, tick the ones you want, then mark them as read or unread, close them, snooze them, assign them or message them all together. Most changes come with an Undo button.